Tender Advertisement #1151977

Please see attached document.
To assist the ICT team by providing capable level 1 support services on a part time basis. The purpose of this is:
• to drive down the response and resolution times for support tickets; and,
• allow more time for the ICT team to attend to project and strategic tasks.
It is anticipated that support services would be provided remotely and onsite at Council locations for between 12 and 15 hours per week, spread across a minimum of three days. The total length of the support services is anticipated to be 12 weeks, however this is subject to change based on demand.
The type of skills and experience required includes, but is not limited to:
• Microsoft Windows 10.
• Microsoft 365, including Office 365.
• Apple iPhone and iPad mobile devices.
• Desktop and laptop hardware support.
• Microsoft Windows Server 2012 with Active Directory.
The primary onsite location is the Council Office located at 2 Churchill Avenue, Bright VIC 3741.
A mobile phone would be provided for use during work hours. All other remote work equipment and facilities are to be provided by the service provider.