Tender Advertisement #1566957

SRL6643 Equitable Access to Registration and Licensing Services - Vehicle Workstream
Purpose:
Austroads has found registration and licensing authorities do not have sufficient formal engagement with people with disabilities and are not fully aware of barriers in complying with registration and licensing requirements. This project will identify opportunities to provide a customer centric approach and reduce unnecessary barriers to people with disability.
The term disability is used broadly,and includes people with health and neurodiverse conditions that impact their ability to access registration and licensing services.
Austroads seeks responses from appropriately experienced service providers to collate evidence, engage vehicle regulators and disability stakeholders and prepare advice for members on ways to inform and adopt harmonising reforms arising from a National Transport Commission review of light vehicle modification standards where they support the concerns of people with disability.
This work will be informed by ethnographic research and a stakeholder engagement framework developed by another workstream (Foundation). The service provider will also formulate information from members to add to a centralised register of information and guidance, to be established by Austroads and maintained, to assist people with disability in Australia and New Zealand to understand how to best engage licensing and registration services.

Deliverables:
This workstream will produce the following deliverables:
• An Issues Paper on the NTC Review of Light Vehicle Modification Standards
• Chapters contributing to a Research Report on the Foundation and Vehicle Workstreams
• Approved information uploaded to a Centralised Information Resource
• A RLTF Technical Report on maintaining the IR’s relevance for users.
• A webinar presentation and publicity on the IR.

Also included as part of this tender are the following documents:
• Master Services Agreement outlining our Terms and Conditions. Please note that our Terms and Conditions are not negotiable.

All submissions that are research project based must adhere to the Austroads style requirements and the Australian Government Style Manual

Summary of Austroads Publication Requirements for Research Reports:
Consultants engaged to deliver research reports for Austroads are required to use a standard report template designed to ensure clarity, consistency, and accessibility across all published outputs. While the full template will be provided upon contract commencement, the following outlines the key requirements tenderers should be aware of:

General Formatting and Style
• Reports must follow the Australian Government Style Manual, particularly in relation to:
o Inclusive and accessible language
o Grammar, punctuation, and capitalisation (e.g. sentence case for most headings)
o Referencing and attribution
• Use pre-defined Austroads styles for all headings, body text, tables, figures, and captions. Manual formatting (e.g. changing fonts or colours directly) is not permitted.
• The Table of Contents must be auto-generated and kept updated.
• The report should be:
o Logically structured: Each section must contribute to the report's purpose.
o Consistent: No conflicting information or contradictions.
o Thorough: All aspects of the agreed scope must be fully addressed and justified.
Content Development Guidelines
• The Summary and Section 1 (Introduction) are mandatory for all reports.
• Reports must include appropriate referencing for external sources, data, and studies.
• Any copyrighted material used must have documented permission and be properly acknowledged.
• A qualified editor must review the report before submission to ensure correct grammar, spelling, and readability.
Figures and Tables
• All figures and tables must:
o Be sequentially numbered
o Include a clear caption inserted using the Microsoft Word Insert Caption tool
• Images and diagrams must be clear, relevant, and referred to in the text.
Technical Details
• Specific instructions are included for each section within the template (e.g. expected content, structure, and formatting).
• Reports must avoid "style corruption" often caused by copying and pasting formatted text—authors must verify styles remain consistent with Austroads' format.
• Reports should be reviewed to ensure there is no duplication, ambiguity, or omission of scope elements.

All submissions are to be submitted as a PDF at a maximum size of 10MB.

All submissions are to include a completed Tender Proposal Coversheet.

The naming convention for submissions is: [your Company name] – [Project No.] – [any internal reference numbers].