Tender Advertisement #1280188

Hepburn Shire Council is located in the central highlands of Victoria and incorporates Daylesford, Creswick, Clunes and Trentham and the smaller towns within. While largely based in Daylesford, Council has a presence in Creswick, Clunes and Trentham via its customer service and library outlets, aquatic facilities and its works depots. As part of the new Council Plan, the need for a Customer Service Strategy was identified and that this work incorporates the development of a Customer Service Charter. The Strategy will drive how the organisation approaches customer service, embeds a strong customer service culture throughout the organization and places customer service at the heart of all we do. The Charter is a public declaration of the expectations our customers can have of the Council’s service provision as well as the expectations Council has of customers.