Tender Advertisement #1361446
This Opportunity Has ClosedThis opportunity has already closed and is no longer open for submissions.
Brief
Preferred Supplier Agreement - Solution Design, Implementation, and Enhancement of existing ServiceDesk tool (ServiceNow)
Contract #
RFP23-5275Location
EverywhereClosed On
Mon 15/05/2023 - 11:45 PM FJTTender Details
As part of the Operations Management Directorate (OMD) Business plan, there is ongoing work to migrate all departments in the divisions to a single ServiceDesk. As part of this plan, the ICT (Information Communications & Technology) Team has launched a self-service portal using a product called ServiceNow which functions as a Service Management Tool.
The objective of this procurement is to engage one or more service providers as preferred suppliers for a period of 1 year, renewable to 3 more.
The services required as part of this RFP include:
1- Review the Architecture of Existing ServiceNow Implementation and Provide Recommendations
2- Expansion/Enhance to existing ServiceNow System
3- Platform Maintenance
One or more Preferred Supplier Agreement (PSA) will be awarded to the successful bidder(s) for up to one year and maybe renewed at the discretion of SPC for 3 years following a service audit.
The objective of this procurement is to engage one or more service providers as preferred suppliers for a period of 1 year, renewable to 3 more.
The services required as part of this RFP include:
1- Review the Architecture of Existing ServiceNow Implementation and Provide Recommendations
2- Expansion/Enhance to existing ServiceNow System
3- Platform Maintenance
One or more Preferred Supplier Agreement (PSA) will be awarded to the successful bidder(s) for up to one year and maybe renewed at the discretion of SPC for 3 years following a service audit.
This information is not guaranteed to be accurate or complete. Please confirm all details with the Tendering Firm before responding.
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